Revenue Cycle Trainer, Full Time - Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Revenue Cycle Trainer with the Revenue Cycle Department.  

The Revenue Cycle Principal Trainer partners with other trainers and managers to provide training programs for users of the electronic health record (EHR) system and other third-party systems. The primary focus will be on one or more of the following Epic Modules; Hospital Billing, Professional Billing and/or Prelude and will include training system build and maintenance. The trainer will participate in workflow design to gain in-depth knowledge of operational needs and ensure the system design supports optimal user workflows. Identifies improvement opportunities and develops curriculum and training plans to support change. Promotes a climate that encourages learning and self-motivation through the application of principles of adult learning. The Revenue Cycle Principal Trainer partners with other trainers and managers to provide training programs for users of the electronic health record (EHR) system and other third-party systems. The primary focus will be on one or more of the following Epic Modules; Hospital Billing, Professional Billing and/or Prelude and will include training system build and maintenance. The trainer will participate in workflow design to gain in-depth knowledge of operational needs and ensure the system design supports optimal user workflows. Identifies improvement opportunities and develops curriculum and training plans to support change. Promotes a climate that encourages learning and self-motivation through the application of principles of adult learning. 

Essential Functions

• Deliver system training to all revenue cycle end-users and new hires; Present information verbally and in writing/digital media in a clear and easy to understand manner. Accurately track end user attendance, course completion, and testing in the Learning Management System (LMS).
• Collaborate with analysts, trainers, operational leaders and front-line staff to design, develop and enhance training materials and curriculum. Ensure consistent and up-to-date content exists in all training media, materials and instructor-led training. Research and apply Epic recommendations, workflows and new functionality.
• Develop competencies to measure knowledge, aptitude and skill. Create visionary curricula for end users; be forward thinking for approaches to adult education. Administer proficiency assessments and class evaluations for continuous improvement.
• Build and maintain EHR training environments and manage training-related requests/tickets to ensure prompt resolution of reported issues and service requests

Required Qualifications

• Bachelor’s Degree required and/or equivalent experience in hospital finance or healthcare field (7+ years). Master’s preferred

• Knowledge and previous application of adult learning principles; ability to train revenue cycle staff on Epic Applications in a virtual or on-site environment

• Epic credentialing in an Epic application, or able to successfully complete an Epic certification within three months of hire

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff and other customers

• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues

• Ability to balance multiple priorities and demonstrate complex decision-making skills and problem-solving abilities 

• Ability to deliver technology training using multiple resources simultaneously (Microsoft Word, PPT, Team, Zoom and other supplemental training applications)

• Excellent verbal and written communication skills

• Ability to prepare, manage and maintain training classroom and training materials 

• Epic Certification, Maintain all NVTs

Preferred Qualifications

• Experience in master training environment build and Epic Go Live build experience 
• Prior LMS experience as an instructor or teacher and/or LMS Admin of course development, reporting, user experience and design 
• Instructional Design (GNOME) experience including design and development of eLearning or computer-based training 
• Expert experience in development of measurable competency evaluations 
• Advanced software knowledge and experience with eLearning authoring tools, online meeting software, workflow documentation software, audio and video editing, PPT, Snag It, Visio, Excel, Word, Captivate/Articulate, and Red Cap 

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days, Monday-Friday 
• Unit/Department: Revenue Cycle 
• Work Location: Flexible Remote (Will need to commit to onsite requirements) 
• CBA Code: Non-Union