Risk and Safety Supervisor - LINQ

The Risk and Safety Supervisor will assist the Director of Risk Management and the Risk Manager on all Risk Management activities on the premises. The Supervisor will maintain the daily property Risk Operations to ensure guests who have submitted complaints, and/or were involved in accidents are addressed accordingly. He/she ensures proactive engagement for the Risk Management Program to minimize guest accidents and enhances the guest’s experience. The Supervisor will also work with the Risk Manager and Director of Risk Management with ensuring all worker’s compensation claims are addressed and maintain health and safety record keeping such as OSHA 300 & 300A logs. The Supervisor will work with the Manager and with our Insurance Vendors in the handling and resolving casualty claims. This position will ensure compliance with OSHA, EPA, State, Local and Federal regulations.              

• Ensure that unsafe conditions affecting guests are identified and corrected promptly.
• Read and assess Security Incident Reports daily.
• Conduct investigations of all reported guest claims to minimize liability to the company.
• Take photographs and statements from guests and witnesses if necessary.
• Collect and secure evidence.
• Analyze investigations to ascertain causes and recommend preventative measures.
• Participate in settlement negotiations with guests.
• Coordinate/follow-up/respond to guest claims.
• Work with insurance carrier; be familiar with coverage policies.
• Oversee accurate and prompt payment of guest claims.
• Compile and distribute required accident reports. Maintain files and records to include guest accidents, injuries, and claims.
• Process all Worker’s Compensation cases.
• Chair Monthly Safety Committee Meetings.
• Draft letters to guests and/or their counsel explaining approval or denial of claim.
• Must be able to perform all the above in a Customer Service’s friendly environment.
• Any other duties as requested.
• On-Call status, 24 hours a day, 7 days a week.

• High School Diploma or equivalent required
• College degree in Business, Criminal Justice, Risk Management/Finance, or related field preferred
• 1-3 years Hotel / Casino Leadership experience preferred.
• At least 2 years supervisory experience is required
• Strong background in gaming industry, Safety, and Insurance is preferred.
• Strong computer knowledge of word processing is required.
• Knowledge of laws and regulations affecting casualty claims is preferred.
• An understanding of OSHA regulation and compliance is necessary

ADDITIONAL REQUIREMENTS 

• Strong leadership and interpersonal skills are required.
• Ability to communicate in English is required.
• Strong guest relations skills are required
• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with insurance companies, legal representatives, and guests.
• Must be able to administrate and monitor the progress of each claim.
• Must be able to prepare and document waivers and releases, letters to guests, and responses to government agencies.