RMA and Product Support Technician

Description

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy RMA Technician / Tech Support to join our team at our Randolph, New Jersey headquarters.
 

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

What You’ll Do:

· Provide phone assistance to customers to resolve product issues and inquiries

· Guide customers and technicians through simple repairs and maintenance

· Receive and process returned products (RMAs)

· Provide accurate estimates for repair

· Document customer interactions and resolutions

Requirements

What We’re Looking For:

· High school diploma or equivalent

· Basic mechanical knowledge and comfort working with tools

· Strong communication and customer service skills

· Attention to detail and solid problem-solving abilities

· Experience with order or quote processing required

· Experience with Microsoft Office products

· Bilingual in Spanish is a plus

· Experience with Infor ERP system is advantageous

Why Join Mastercool?

· Competitive salary

· Health, dental, and vision insurance

· Health Savings Account (HSA)

· 401(k) with company match

· Profit sharing

· Paid time off (PTO)

· Long-term career growth opportunities

About Mastercool

For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran