Road Supervisor

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based, in-person out of our Fort Walton Beach location.

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.


• Develop and implement training programs for new hires and ongoing training for existing drivers.


• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.


• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise


• Go to the scene of accidents and incidents to manage processes and protocols


• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth


• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities


• Learn the fundamentals of Via operations and related safety procedures


• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.


• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.


• At least 25 years old


• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.


• Proficient in using a tablet and standard office software (e.g., Google Suite).


• Possess good knowledge of the cities and communities of Okaloosa County


• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety


• Able to deal effectively and courteously with passengers


• Ability to work flexible hours, including evenings and weekends, as required.


• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable


• Pay: Starting at $18.70/hour


• Hours/Shifts: Must be able to work early mornings (6:00AM) and on Saturdays


• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Ready to join the ride? 

Via is an equal opportunity employer.