Room Attendant - Housekeeping Department

Essential Functions 

• Ensure bathrooms are clean and fully stocked with guest supplies. 


• Ensure beds are properly made with appropriate clean linen and pillow. 


• Dust and clean walls, windows, inside of sliding door. 


• Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.  


• Complete special projects of a deep cleaning nature. 


• Ensure linen cart is stocked with needed supplies and tools.  


• Vacuum, mop and clean floors.  


• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests. 


• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers. 


• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. 


• Remove all dirty terry and linen and replace with clean par to designated layout. 


• Replace all guestroom items required by SOP and room type. 


• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures. 


• Complete reoccurring projects to ensure rooms are housekeeping department cleanliness. 


• Refurnishes room with supplies, towels etc. as required.  


• Return and restock cart at end of shift. 


• Turn over any lost and found items from guest rooms to the Supervisor. 


• Follow 4 Keys service standards, standard operation procedures, and safety standards. 


• Follow safety and security procedures. 


• Work cohesively with co-workers and all departments as part of a team. 


• Follow all appropriate policies and procedures while constantly striving to improve standards of operations. 


• Adhere to attendance and reliability standards. 


• Follow all additional duties as assigned by management. 

Skills and Abilities 

• Understand the mission, vision, and goals of the hotel. 


• Must be able to prioritize and work efficiently with limited supervision. 


• Must be detail-oriented and able to multi-task efficiently. 


• Must be able to speak and understand and communicate the primary language(s) used in the workplace. 


• Must possess excellent communication, follow up, and organizational. 


• Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds. 


• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment. 


• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. 


• Be a clear thinker, remaining calm and resolving problems using good judgment. 


• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team. 


• Exert physical effort in transporting up to 50 pounds. 


• Endure various physical movements throughout the work areas. 


• Satisfactorily communicate with guests, management and co-workers to their understanding. 

Job Qualifications/Requirements 

Experience: Minimum 3 months experience in housekeeping or relevant experience 

Additional: Will be required to work flexible scheduled shifts based on business needs 

• Must be able to lift and/or carry up to 50 pounds frequently to assist guests 


• Ability to stand for extended periods of time 


• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 


• Ability to bend and twist, push, and pull, stoop, and kneel 


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  Ascend and descend a ladder