Room Service Coordinator

Goleta Valley Cottage Hospital seeks a Room Service Coordinator for their GVCH Nutrition department responsible for providing service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. Major accountabilities include:

• Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff. 
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary. 
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor. 

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Preferred: 2 or more years of college.

Certifications, Licenses, Registrations:

• Minimum: California Food Handlers Card or ServSafe Certificate within 7 days of hire.

Technical Requirements:

• Minimum: Basic skills in MS Word, Excel, and Outlook. 35 wpm typing/keyboarding speed.
• Preferred: Nutrition software experience.

Years of Related Work Experience:

• Minimum: 2 years experience in customer service, telephone call /service center, or nutrition. A Bachelor's degree in nutrition or food science can be used in lieu of experience.
• Preferred: 2 years in a healthcare diet office or equivalent experience.