Rooms Control Clerk

This position will be responsible for coordinating unit inventory activity between the Resorts Operations Division and the Inventory Management team, as well as serving as the main point of contact for Front Desk Agents in relation to inventory questions.

COMPANY BENEFITS: 

• Comprehensive Benefits: Medical, Dental, Vision, Prescription, and several other elective coverages


• HSA/FSA


• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)


• 401K with Company Match


• PTO


• Heavily Discounted Hospitality Stays & the Company Perks Website


• Tuition Assistance


• Company Appreciation Platforms & Innovation Contests


• Growth Opportunities & Stability


• Excellent Company Culture 

ESSENTIAL FUNCTIONS AND TASKS:

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services, and other departments, as necessary.


• Assist Front Desk and Resort Service team members with complex room moves and/or other inventory management issues.


• Monitor and update the status of all Out of Order and Out of Service units to ensure optimum inventory available for sale.


• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed.


• Process all express checkouts in order to allow the front desk management staff to work with desk clerks, as necessary, to expedite a higher level of customer service.


• Handle all troublesome registration and checkout transactions to allow the desk clerks to focus on processing standard transactions in greater volume.

QUALIFICATIONS :

• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives in the most efficient and effective manner.


• Able to prioritize tasks and workloads in order of importance.


• An ability to build rapport and trust quickly with colleagues.


• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.


• This job requires extreme accuracy and good customer service skills; some judgment is needed in handling owner and guest situations.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED.


• Previous experience in a Resort or hotel front-of-house role.


• Strong computer knowledge and ability to create spreadsheets for business use.


• Knowledge of Timeshare Ware property management system required.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.