Rooms Controller

About the Role:
The Rooms Controller position within Housekeeping is responsible for ensuring the smooth operation of room assignments, coordinating housekeeping team activities, and overseeing room status updates. This role plays a key part in maintaining the cleanliness and orderliness of guest rooms, and ensuring that room availability is communicated clearly to all relevant departments.

Key Responsibilities:

• Coordinate room assignments and ensure accurate status updates for room availability, cleanliness, and readiness.

• Communicate with the Front Desk, Housekeeping Supervisors, and other departments to ensure seamless guest room turnover and guest satisfaction.

• Maintain a log of guest room statuses, including occupied, clean, dirty, or out-of-service.

• Track room inventory and ensure that all rooms are properly stocked with necessary amenities and supplies.

• Assist with scheduling and prioritizing room cleaning tasks based on guest arrivals and departures.

• Ensure proper organization of the Housekeeping department, including monitoring the cleanliness and condition of common areas and corridors.

• Work with the Housekeeping team to ensure timely completion of room assignments and resolve any issues promptly.

• Respond to requests from the Front Desk and other departments regarding special room requirements or guest needs.

• Conduct inspections of rooms and public areas to maintain cleanliness standards and ensure compliance with safety regulations.

• Monitor room discrepancy reports and assist with resolving issues related to guest room status or missing items.

• Collaborate with the Housekeeping Supervisors to ensure efficient use of resources and staff.

• And More !

Qualifications:

• Strong organizational and communication skills .

• Ability to multitask and manage room assignments efficiently in a fast-paced environment.

• Experience in housekeeping or hotel operations preferred.

• Attention to detail and commitment to maintaining high cleanliness standards.

• Ability to work collaboratively with a team and communicate effectively across departments.

• Knowledge of housekeeping procedures, safety regulations, and room inventory management.

• This location and this job require applicants to have current work authorization in the United States.

What We Offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Competitive wages and a comprehensive benefits package.

• Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.

• Paid Time Off plans start on the day of hire.

• Employee Cafeteria available for meals.

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Tuition reimbursement.

• An opportunity to be a part of a cohesive team in an inclusive work environment.

• Wellbeing and mental health initiatives and focused company.

• Embracement and promotion of diversity in our workplace.

Schedule & Hours:

This is a full-time position.

A successful candidate will have a flexible schedule, with the ability to work morning, afternoon, or evening shifts, weekends, and holidays.

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We look forward to receiving your application!