Rooms Coordinator

Essential Duties & Responsibilities

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  Manage daily room assignments to maximize guest satisfaction and operational efficiency.
  
  


• Coordinate guest arrivals, departures, upgrades, VIP accommodations, and special requests.


• Work closely with Housekeeping to ensure room readiness and prioritize arrivals.


• Monitor room status and communicate changes to operational departments.


• Assist with guest check-ins and checkouts as needed.


• Support Front Office operations during high-volume periods.


• Resolve guest concerns professionally and escalate issues when appropriate.


• Maintain accurate records and documentation within hotel systems.


• Ensure compliance with hotel standards, policies, and procedures.


• Perform additional duties as assigned by management.

Qualifications

• Previous hotel Front Office, Guest Services, Rooms Control, or Reservations experience preferred.


• Experience with property management systems (PMS) preferred.


• Strong organizational and multitasking skills.


• Excellent communication and interpersonal abilities.


• Ability to work independently and as part of a team.


• Strong attention to detail and problem-solving skills.


• Flexible schedule, including weekends and holidays.

Requirements

• Must be able to perform guest check-ins and checkouts.


• Must be available to work overnight shifts a minimum of two (2) nights per week.


• Ability to remain calm and professional in a fast-paced environment.


• Ability to stand, walk, and move throughout the property for extended periods.

What We Offer

• Competitive hourly compensation


• Comprehensive benefits package (for eligible team members)


• Career growth and development opportunities


• Employee discounts and hotel perks


• A collaborative and hospitality-focused work environment