Routing and Dispatch Coordinator

Description

WHO WE ARE:

Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business.  Today our business includes offices in Texas, Florida, and several branches across Upstate New York.  We have done business across the United States and expanded our services to much more than portable toilets to include portable:  bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators. 

Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience.   As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture. 

We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more. 

Job Overview:

The Dispatch Coordinator is responsible for the daily creation, oversight, and revision of functional and efficient routes across our service areas. This position coordinates the utilization of drivers, trucks, and equipment to maximize productivity and ensure prompt, courteous and efficient service for all customers.

RESPONSIBILITIES: 

• Utilize company software to prepare routes and assign services to the appropriate drivers and trucks for daily operations.
• Manage driver actions and assure completion of services along routes.
• Dispatch drivers to calls as they are received, using information on customer needs, driver locations and loads, and daily  factors to balance cost and customer satisfaction.
• Collaborate with necessary departments to manage equipment specific customer requests for a given area.
• Promptly resolve service issues for drivers and customers as they arise while maintaining excellent customer service.
• Update and inform customers of service delays in accordance with company standards.
• Collect and report driver performance issues or concerns to appropriate management for resolution.
• Participate in training and other learning opportunities to expand knowledge of the company, products, and services.
• Perform other duties needed to help drive our vision, fulfill our mission, and abide by our core values.
• Ensure maximum productivity by achieving or exceeding Company-established goals.
• Answering incoming calls and effectively managing requests and issues from both customers and drivers, ensuring prompt and appropriate resolution. 
• Other duties as assigned

Requirements

SKILLS:

• Computer literacy
• Knowledge of Microsoft Office Suite
• Service and detail oriented
• Strong communication skills
• Time management skills
• Teamwork
• Decision and problem-solving skills
• HS Diploma or general education degree (GED); or equivalent combination of education and experience.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: From $19.00 to $25.00 per hour

Schedule:

• 8 hour shift Monday-Friday 9:00 am to 6:00 pm 
• Weekends as needed

Work Location: In person based at our headquarters in Balch Springs, TX.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business need.