Rush Rewards Representative Full Time

Summary: Provides guests quality service to ensure their experiences exceed their expectation level. Acts as a greeter, executes player gift giveaways, slot tournaments, assists in promotions, events and entertainment. Completes new player sign-ups.

Engagement Expectations:  

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: 

• Smile, display energy and open body language


• Proactively greet team members and guests, initiating interaction to provide service 


• Always use a positive parting remark to end the conversation 

Essential Job Functions:

• Responsible for executing new card sign-ups at Rush Rewards by utilizing handheld devices and desktop computers at Rush Rewards, property entrances, and Event Center.


• Greet customers and interacts in a friendly and professional manner


• Maintains confidentiality of sensitive information. 


•  Informs members of benefits, contests and promotions. 


• Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards 


• Assists Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks.


• Ability to extend complimentary services in accordance with the approved comp matrix.


• Responds to guest questions, issues and concerns in a courteous and professional manner.


• Communicates property knowledge, including but not limited, casino information, hours of


• operation, restaurants, marketing promotions, special events, amenities, etc. 


• Participates in special events check-in process as needed.


• Complies with internal controls, standards and procedures.


• Responds to guest questions, issues and concerns with empathy, sensitivity and urgency to build or recover guest loyalty. 


• Verifies valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction 


• Maintains integrity of customer database by following high standards of data entry for address, phone number, email and name


• Email capture rate of 85% 


• Informs members of benefits, contests and promotions. 


• Replaces lost Rush Rewards cards. 


• Distributes promotional items in accordance with specific guidelines


• Knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities. 


• Complies with internal controls, standards and procedures. 


• Greets customers.


• Uses data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns. 


• Performs all other duties as assigned

Qualifications: 

• Must be 18 years of age or older.


• High school diploma or equivalent.


• One or more years in a customer service environment.


• Excellent customer service and interpersonal skills.


• Ability to communicate with team members and guests


• Available to work flexible shifts, weekends and holidays.


• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands: 

• Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach


• with hands and arms. 


• Frequently required to stoop and kneel. 


• Must occasionally lift up to 25 pounds.


• Ability to work in a noisy and smoky environment.