RV Service Advisor

Essential Duties and Responsibilities: (Include the following but not limited to)

• Work with customer and technician base to identify required maintenance.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes the cost of replacement parts and labor to restore vehicle to condition specified by the customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to the customer.
• Coordinate check-in times for service customers.
• Meets dealership’s standards for repair/order production.
• Finalizes repair order.
• Conducts active delivery with the customer.
• Collects payment for repair invoice.