RV Service & General Manager

Location: Falcon, Colorado

Job Type: Full-Time

Reports To: Owners / Executive Leadership

Job Summary

The RV Service & General Manager is responsible for overseeing all aspects of the service department and general business operations. This includes managing staff, ensuring high-quality repairs, maintaining customer satisfaction, controlling costs, and driving overall business performance. The role also includes oversight of mobile RV service operations, emissions testing, parts store management, and sales/service center coordination.

Key Responsibilities

Service Department Management

·       Run an efficient and profitable service department.

·       Schedule and supervise technicians and service staff.

·       Monitor technician productivity and ensure time is sold effectively.

·       Oversee repair orders, warranty submissions, and service documentation.

·       Ensure compliance with safety regulations and environmental standards.

·       Maintain high-quality service standards and minimize comebacks.

·       Conduct regular inspections of completed work for quality assurance.

·       Recommend tools, equipment, and training to improve service capabilities.

·       Manage mobile RV service operations including scheduling and dispatch.

·       Oversee emissions testing procedures and compliance.

General Business Operations

·       Forecast and manage departmental and company-wide goals and budgets.

·       Monitor business performance using reports and KPIs.

·       Develop and implement operational policies and procedures.

·       Ensure compliance with federal, state, and local regulations.

·       Maintain accurate records for service, payroll, inventory, and customer interactions.

·       Coordinate with parts, sales, and administrative departments for smooth operations.

·       Oversee parts store operations including inventory management and customer service.

·       Manage sales and service center activities to ensure customer satisfaction and profitability.

Staff Leadership & Development

·       Hire, train, and mentor service and support staff.

·       Conduct regular team meetings and performance reviews.

·       Foster a culture of teamwork, accountability, and continuous improvement.

·       Facilitate technical training and certification opportunities.

Customer Relations

·       Ensure all customers are greeted promptly and professionally.

·       Provide accurate estimates and timelines for repairs and maintenance.

·       Handle customer complaints and resolve issues according to company policy.

·       Maintain 24-hour follow-up procedures to confirm customer satisfaction.

·       Build long-term relationships to encourage repeat and referral business.

Requirements

Qualifications

Education

Skills

Work Environment & Physical Demands

Benefits

Health, Vision, Dental, Accidental, Life Insurance

401(k), 401(k) Match, IRA

Paid Sick Pay

Paid Vacation

Employee Discounts

Employee Celebrations

Paid Training