Sales Administrator (ConnectWise)

About the Role
We are seeking a proactive and detail-oriented Sales Administrator to support sales operations and deliver an exceptional customer experience. In this role, you will work closely with Account Managers, Business Development Representatives, and clients to manage sales enquiries, prepare accurate quotes, coordinate sales administration activities, and maintain high-quality documentation. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to grow within a collaborative and supportive team.

About the Client
You will be working with a specialist sales consultancy that helps organisations build structured, scalable sales engines to drive sustainable business growth. Partnering primarily with IT service providers, the organisation delivers tailored sales solutions, lead generation, and business development support that enable clients to strengthen their sales capability and achieve long-term success. Their culture is built on collaboration, continuous improvement, and delivering outstanding outcomes for customers.

Ideal Profile

Experience & Industry Knowledge

• Experience working within a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers


• Experience with sales administration processes and best practices


• Exposure to procurement processes is advantageous, with a willingness to learn and develop new skills


• Ability to manage multiple clients while adapting to different tools and processes

Systems & Software

• Experience with ConnectWise Manage is highly regarded


• Familiarity with CPQ or similar quoting platforms is advantageous


• Comfortable learning new systems and technologies quickly

Communication & Soft Skills

• Strong verbal and written communication skills with a customer-focused approach


• Excellent customer service and relationship management skills


• Strong organisational and time management abilities in a fast-paced environment


• Proactive, detail-oriented, and able to multitask effectively


• Confident in taking initiative while knowing when to seek support


• Collaborative team player with strong problem-solving skills and a results-driven mindset

Responsibilities

Business Sales – Client Contact

• Respond to client enquiries regarding products and services being quoted


• Assist prospective clients with general enquiries and escalate opportunities where appropriate


• Gather and document customer requirements to support successful project delivery

Business Sales – Sales Board

• Monitor and manage sales-related service tickets in a timely and professional manner


• Process requests from sales, account management, and renewals queues


• Create and update sales opportunities and coordinate activities with internal stakeholders


• Ensure service-related tickets are escalated promptly to the appropriate teams

Business Sales – Quoting

• Prepare accurate quotes within agreed service levels using approved product catalogues


• Ensure pricing aligns with business requirements and quality standards


• Coordinate approvals for high-value quotes where required


• Review opportunities for accuracy before progressing to sales orders


• Maintain product information within sales systems to ensure consistency and accuracy

Business Sales – Quoting Tool Support

• Support and guide team members in the effective use of quoting tools


• Assist in maintaining documentation and resolving system issues with software vendors


• Contribute to evaluating and improving quoting tools and processes


• Identify opportunities to improve efficiency and effectiveness within the quoting function

Business Sales – Proposal Support

• Assist with the preparation of professional proposals for larger projects


• Coordinate information from internal stakeholders to produce accurate quotations


• Support accepted proposals through to sales order completion

Business Sales – Contact Management

• Maintain accurate customer and company contact information within internal systems

Business Sales – Documentation

• Record customer information and project details accurately to support downstream teams


• Maintain and update sales administration documentation and procedures

Business Sales – Training & General Support

• Complete agreed training and professional development activities


• Provide administrative support to Account Managers as required


• Undertake additional duties that contribute to the success of the sales team and wider business

How we take care of our team
Get paid in Australian Dollars
Medical insurance from day one for you + spouse (or parents if unmarried)
Generous OPD coverage from doctor visits to all your medical needs
Home office setup allowance to build your ideal workspace
Internet allowance to keep you connected
Gym & wellness allowance to stay fit and balanced
Work hard, play hard – regular team events & engagement activities
Diji Assist – Mental health & counseling support when you need it
We invest in you – reimbursement for industry certifications
️ Open-door culture – your ideas and feedback always matter
Flexible work – home or office, wherever you do your best work
Rewards & recognition that actually recognize you
Great christmas & financial year-end parties to unwind with your loved ones