Sales Administrator, Private Client Service

ROLE

The Sales Administrator plays a role in supporting the day-to-day operations of the sales team within a fast-paced luxury hospitality environment. This individual helps ensure sales processes run efficiently by supporting administrative processes, coordinating internal follow-up, maintaining accurate records, and assisting with operational tasks that allow the sales team to focus on revenue generation and guest relationships.

The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable working across multiple departments and systems.

KEY ACCOUNTABILITIES

• Provide administrative and operational support to the sales team


• Assist with lead routing coordination, shared inbox management, and internal follow-up support


• Support CRM management, including record updates, duplicate resolution, and data accuracy


• Coordinate with internal departments as needed to support administrative and operational requests


• Assist with resolving booking and CRM-related issues and escalate when appropriate


• Maintain and organize sales documentation, SOPs, training materials, and internal resources


• Monitor shared inboxes, voicemails, and operational requests as needed


• Assist with administrative projects and team support initiatives as needed


• Help ensure reservations, communications, and sales records are updated accurately and in a timely manner


• Support reporting requests and administrative tracking as needed

QUALIFICATIONS (skills, competencies, experience)

• 1-2 years of administrative, sales support, operations, or customer service experience


• Strong organizational skills and attention to detail


• Ability to manage multiple priorities in a fast-paced environment


• Strong written and verbal communication skills


• Strong follow-up and time management skills


• Experience working with CRM systems such as Salesforce preferred


• Hospitality, luxury travel, or high-touch service experience preferred


• Proficiency with Microsoft Office Suite


• Ability to work independently and as part of a team