Sales & Customer Service Associate - Summit Mall

Are You a Sales Superhero Ready to Make a Real Difference?

Join the Mission at Massage Envy Fairlawn!

Are you a high-performing sales dynamo who wants to use your powers for good? Do you thrive on connecting with customers, closing deals, and making a positive impact in people’s lives? If the answer is “yes,” then we want you to join our team at Massage Envy Fairlawn in Summit Mall. Massage Envy leads the industry in accessible massage, skin care, and total body wellness, and we’re searching for a driven sales associate to become part of our community of 35,000 caregivers.

What You’ll Do

• Educate & Empower: Help clients understand the value of regular massage, skincare, and assisted stretch for their well-being.


• Build Relationships: Create and maintain strong bonds with members and guests to grow our client base.


• Drive Retail Success: Connect clients with products that enhance and extend the benefits of each service.


• Convert & Retain: Turn guests into members and ensure they stay engaged on their wellness journey.


• Team and Individual tasks: Other duties, as assigned by clinic management.

Why Join Us?

• Excellent Compensation & Rewards
  
  
  
  • Competitive base pay + commissions, retail bonuses, and more for high achievers.
  
  
  
  


• Wellness-Focused Benefits
  
  
  
  • Health insurance options, vision, dental plans, and paid time off to keep you feeling your best.
  
  
  • Generous service and retail discounts to keep you connected to the wellness you promote.
  
  
  
  


• Dynamic, Energizing Work Environment
  
  
  
  • Join a passionate team where you’ll be challenged, motivated, and never bored.
  
  
  • Ongoing training to sharpen your sales skills and elevate your customer service game.
  
  
  
  


• Culture of Care
  
  
  
  • We celebrate achievements, encourage professional growth, and believe in supporting every team member.
  
  
  
  

Who Succeeds Here

• Sales Superstars: You’ve got a proven track record (2+ years) in retail or sales and the confidence to promote memberships, services, and products.


• Integrity-Driven: You’re committed to doing what’s right for members, guests, and your teammates—even when it’s not the easy choice.


• Savvy & Efficient: Solid math, computer skills, and a high school diploma (or equivalent). You handle cash and digital tasks with ease.


• Customer-Service Pro: You naturally make people feel valued and supported—on the phone or in person.


• Quick on Your Feet: You can multi-task, prioritize, and adapt in a fast-paced environment.


• Team-Oriented: You love collaborating, sharing goals, and building strong relationships with your colleagues.


• Wellness Advocate: You believe in the power of massage and skincare, and you’re excited to share that enthusiasm with others.

We Celebrate Differences

We value the unique talents and backgrounds of every individual, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Your skills, passion, and dedication are what matter most here.

Ready to Turn Your Sales Skills into a Force for Good?
Apply today and let’s partner to help more people feel their best—while you reach your full potential in a career that rewards your drive and ambition!