TEMP TO HIRE POSITION
American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide. American Time clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports & entertainment, and transportation customers.
As a trusted advisor, we provide high-quality, innovative, and easy-to-use products and solutions with a high level of expertise and service. Our products are designed, engineered, tested, and assembled in the USA. Because of our strict quality control, American Time products are backed by lifetime customer support to ensure long term customer satisfaction. The Sales & Customer Support Specialist will serve as the first point of contact for customers, providing support and resolving inquiries. This role involves answering incoming inquiries by phone, email, and chat, addressing customer concerns, and delivering exceptional service in a professional and courteous manner.
Required skills
- Demonstrates professional phone etiquette, active listening, and the ability to convey information clearly and effectively through both verbal and written communication.
- Demonstrates the ability to foster a positive work environment by leveraging individual strengths, promoting teamwork, and driving collective success toward shared goals. Maintains a courteous and professional manner when dealing with internal and external customers and vendors.
- Applies a solution-oriented mindset to resolve issues efficiently, prioritizing customer satisfaction and long-term resolution.
- Demonstrates patience and empathy when addressing customer concerns, ensuring supportive and respectful interaction.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and experienced with ERP systems to support operational efficiency.
- Continuously improves performance by actively applying feedback from monitoring, training, and supervision.
World-Class Service & Support. We are headquartered in the heart of Minnesota where know-how and honest relationships mean everything. Our customers are treated with those same values of trust and service, and it's often the reason they choose to work with us time after time. We serve our customers via phone, chat, and web. Sound like you? Please reach out to learn more! We look forward to learning more about you.
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