Sales and Events Specialist

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

The Sales and Events Specialist will be based in Jackson, WY, and will lead and serve as a key role to several functions at The Cloudveil, which enable our team to execute groups and events effectively, provide personalized and high-touch experiences for our VIP leisure guests, and represent our Michelin Key hotel in Jackson Hole through important community partnerships. In addition, this role manages group sales for Crystal Creek Hospitality’s hotel in Boston. 

REPORTS TO

Director of Sales and Marketing

KEY RELATIONSHIPS

Internal: Sales and Events Managers, Pathfinders, and Guest Service Managers.

External: Travel agencies, group & meeting planners, Marriott Global and Account Sales organizations, local community vendors and partners.

ESSENTIAL JOB FUNCTIONS

The Cloudveil:

• Manages lead catching and distribution for the hotel, fielding both e-channel and phone leads, and assigning as needed
• Works side-by-side with Conference Services Manager, managing group room blocks in both CI/TY and the hotel’s property management system (i.e., rooming lists, updates, and special      requests)
• Manages local partnerships and facilitates on-property activations in the hotel's common spaces as a way of providing fun, value-added experiences for our guests and the local community
• Manages pre-arrival reservations and arrangements (i.e., amenities and special requests) for luxury consortia guests (i.e., Fine Hotels and Resorts, Chase The Edit, and Luminous stays)
• Executes bookings for live music, yoga, and other value-added guest engagement opportunities throughout the year
• Creates weekly events calendars, placed in our common spaces and guestrooms, which help guests discover the many happenings in Jackson Hole throughout their stay at The Cloudveil
• Serves as the primary contact for designated travel agencies, negotiates accommodations, and maintains long-term business relationships.

Crystal Creek Hospitality’s Boston hotel:

• Excellent knowledge of hotel facilities and guestrooms. 
• Develop relationships with meeting planners and community members to stay top of mind when planning meetings and events
• Develop relationships with the Marriott Global Sales Team to communicate better throughout the negotiation process, to identify need dates, and to stay top of mind so as not to miss out on any potential opportunities
• Attend and be a representative for both Hotels at various tradeshows with the Marriott Global Sales Team and the Convention Bureau
• Participate in and create FAM opportunities and site visits that will benefit the Hotel 
• Review RFPs and work with revenue tools and the Revenue team to evaluate the opportunity
• Create proposals and contracts 
• Exercises discretion in negotiating group agreements, concessions, and events packages within established guidelines
• Prepare for site visits by coordinating with the onsite team to inspect rooms, provide take-away gifts, and send site alerts to all departments
• Conduct tours of the property with meeting planners and potential clients
•  Communicate clearly to the onsite team during the turnover process, providing any special hotel arrangements, including special billing requirements and guest room accommodations per client’s requests
• Prospect from potential business for the hotel through various reports and meeting attendee lists
• Assist with updating collateral, PowerPoint presentations and websites as needed 

ESSENTIAL QUALIFICATIONS

• College degree or equivalent experience
• 3+ years of experience in hotel sales, preferably at an upscale, full-service hotel
• Excellent verbal and written communication skills
• Ability to manage time effectively, handling multiple projects at a time and meeting deadlines
• Ability to effectively liaise between the hotel and client, communicating clearly both verbally and through email
• Excellent attention to detail
• Sales aptitude, building relationships to assist with selling, upselling, and re-booking the business
• Mastery of Microsoft Office

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, bending, stooping and lifting weights up to and including 25 lbs. may be required. 

The hospitality business functions seven (7) days a week, 24 hours a day, 365 days a year. In addition, the hospitality business and a hospitable service atmosphere must be projected at all times.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

I have reviewed and understand this job description.