Sales Assistant

Description

  A sales assistant supports the product specialist by assisting customers, managing paperwork, and ensuring a smooth sales process, while also maintaining a professional and welcoming environment.  

Requirements

• Customer Interaction:
  • Greet and assist customers in a friendly and professional manner. 
  • Answer customer questions about vehicles, financing, and the sales process. 
  • Help customers find the right vehicle by understanding their needs and preferences. 
  • Prepare vehicles for test drives and ensure they are clean and presentable. 
• Sales Support:
  • Assist sales representatives with managing customer inquiries and follow-ups. 
  • Process paperwork, including sales orders, contracts, and financing applications. 
  • Maintain accurate records of customer interactions and sales data. 
  • Coordinate with other departments (e.g., finance, service) to ensure a smooth customer experience. 
• General Office Tasks:
  • Answer phones and manage customer inquiries. 
  • Maintain a clean and organized showroom and office. 
  • Manage inventory and track vehicle availability. 
  • Prepare reports and documents as needed. 
• Other Duties:
  • Assist with special events and promotions. 
  • Follow up with customers after their purchase to ensure satisfaction. 
  • Maintain a positive and professional attitude. 

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and colleagues. 
• Customer Service Skills: A strong customer service orientation is crucial for building rapport and resolving customer issues. 
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively. 
• Computer Skills: Proficiency in using CRM software and other dealership systems. 
• Product Knowledge: A good understanding of vehicles, financing options, and dealership policies is helpful. 
• Teamwork: Ability to work collaboratively with sales representatives and other team members. 
• High School Diploma or Equivalent: 
• Previous experience in a similar role is preferred