Sales BDC Rep

· Handles inbound and outbound calls

· Responsible for upcoming Events

· Generates target emails, campaigns, and newsletters

· Handles lease returns and renewals

· Handles leads and appointment setting

· Conducts parts and service retention marketing

· Conducts internal CSI calls and emails

· Resolves dealer reputation issues

· Reach out to internet customers

· Provide updated market pricing data to management and other staff members

· Set appointments for prospective and current customers to meet with a member of the sales or service team

· Respond to high volume of customer inquiries through phone, email, text/chat per sales and service

· Update client information in our CRM Report daily

· Follow-up with:

· Existing customers

· Prospective customers

· Missed/Cancelled customers

· Customer Satisfactory Concerns

· Must develop product knowledge with all the different vehicles

· Maintaining daily contact target/appointment target

· Must be able to contribute to positive team environment

· Successful Customer Care Representatives MUST have excellent telephone skills

· Self- Motivated and Energetic

· You as the Representative have the ability to instantly build rapport with the customer

· A friendly/professional demeanor with excellent written and oral communication skills

· You MUST enjoy the phone and have the willingness to help customers overcome objections

· Strong organizational skills with the ability to multi-task and meet daily goals

· Follow up with customers effectively

· Cold calling/Call center skills