Sales Coordinator

Essential Job Functions:

• Awareness of all events on property, able to step in and represent sales when Manager and/or Director is off property


• Assists Manager and/or Sales on taking lead on events, selling or upselling as needed


• Management of internal meeting requests and related Banquet Event Orders


• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie


• Participates in off property events representing the Rivers team, when needed


• Conduct site tours showing the casino, Event Center and hotel to prospective clients


• Proficient in BEO and Contract data entry. In-depth knowledge of all sales systems and hotel reservations for group blocks


• Attends and participates in weekly BEO meetings


• Standardized procedures and forms


• Maintains contract files and group histories using Delphi, Microsoft Word and Excel.


• Coordinates follow up group activities and set-up needs


• Ability to step in and act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security and Facilities


• Assists in coordinating bookings, inquiries, developing contracts, obtaining payment information to hold reservations and all guest related details for the booked event


• Ensures that all bookings are taken accurately and are effectively communicated to the management team


• Coordinate special requests with restaurant manager and chef, applicable operating departments, and outside vendors to ensure smooth execution and to exceed guest expectations


• Must develop short and long term goals and is proactive in meeting goals


• Communicates daily with Manager and/or Director for goal setting and prioritizing workflow


• Assists in maintaining the organization of the office, including filing, filling out paperwork, ordering supplies and anything else that is asked from the Management Team


• Maintain service guidelines set for the operation


• Assists in taking responsibility for handling guest complaints, resolving with management approval


• Projecting a positive, helpful image/attitude


• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism


• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance


• Reporting for work on time and showing flexibility to work overtime, and/or changing hours or days off, including nights, weekends, and holidays, given business needs


• Relating ideas for improvements


• Knowing, understanding and complying with established Company and departmental policies and procedures


• Informing your supervisor of all pertinent information and reporting any irregularities to the company


• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance


• Cooperating with all departments during investigations if required


• Maintaining an orderly, clean, and attractive working area


• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur


• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies


• Performs various non-routine, more complex clerical functions, requiring special training, skill or knowledge using related equipment such as a typewriter and computer


• Establishes and maintains files of appropriate reports, records or other information relevant to the operation of the department, including record filing and retrieval


• Maintains contact with other departments and various outside contacts


• Must be willing to complete other tasks as assigned by the Director Sales and the Manager Sales


• Performs other duties requested or assigned

Qualifications:

• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members


• Previous hotel/catering experience preferred


• Intermediate to advanced knowledge/use of Microsoft Word applications, Delphi FDC and Micros


• Knowledge of Hotel group block systems


• Keen knowledge of food and beverage, meeting room setup/seating styles, basic


• audio-visual equipment offerings, and contract elements


• Must be detailed oriented, organized and possess excellent verbal and written communication skills


• Ability to work under pressure


• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance


• Ability to communicate with Team members and guests


• Ability to be a TEAM player


• Ability to successfully fulfill the pre-employment process


• Ability to work flexible shifts and days of the week including holidays


• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms


• Must be able to sit for long periods of time and view information displayed on a computer screen


• Must occasionally lift up to 25 pounds


• Possible exposure to high noise level for extended periods of time