Sales Customer Success Associate

Guldmann Inc., a global leader in safe patient handling solutions, is seeking a Sales Customer Success Associate to join our team. Since 1980, we have been committed to empowering healthcare professionals with innovative hoist lift systems that promote safe, dignified patient transfers. Our mission is to give caregivers more Time to Care by providing reliable, high-quality equipment and support across hospitals, rehabilitation centers, long-term care facilities.

  We are seeking a highly motivated and customer focused Sales Customer Success Associate to join our growing team. In this role, you will serve as a key point of contact for our customers, providing exceptional support throughout their journey with Guldmann. The successful candidate will be responsible for customer service, order management, service contract administration, CRM management, and proactive client engagement. Working closely with our sales team and customers, you will help build long-term relationships, resolve issues efficiently, and identify opportunities to support customer growth and satisfaction.  

• Query Resolution by responding to customer inquiries, investigate an resolve issues in a timely manner. Follow up and ensure all issues are handled to the clients satisfaction and closed out.
• Quotes and order intake for customer 
• Maintain regular contact with client's, ensure all their needs are being met. Follow up on any outstanding issues.
• Develop a solid understanding of company products and services, stay updated on product changes, features and pricing and provide accurate product information to customers. 
• CRM system & Data Management through Capturing, updating, and maintaining customer data in the CRM database by tracking client interactions. Ensuring data accuracy.
• Travel to client sites to strengthen client relationships, assess business needs, and deliver responsive support and solutions.

Required Knowledge, Skills, and Abilities:

• Bachelors degree or equivalent with experience (Business Administration, Communications, or related field preferred) 
• 0–2 years of experience in customer service, order processing, administrative support, or similar roles 

Key skills and attributes:

• Strong verbal and written communication skills 
• Excellent attention to detail and accuracy 
• Basic analytical and problem-solving abilities 
• Ability to manage multiple tasks and meet deadlines 
• Proficiency in MS Office (Excel, Outlook, Word) and Smartsheet
• Familiarity with CRM systems is an advantage 

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move 10 - 30 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms.

Comprehensive benefits package and competitive incentive bonus package offered.