By joining Rocket Carwash, you'll collaborate with a team that reshapes industry benchmarks. We're not just disrupting the industry; we're setting a new standard. Our exceptional growth is a testament to our team's unwavering dedication. Our success is a result of our people, rooted in relentless energy, positivity, and a customer-centric approach, continuously innovating to set us apart. Experience a realm where the boundaries of personal and professional growth simply do not exist!
At Rocket, being a Sales Lead means embracing a unique opportunity to build your expertise, grow within the company, and create memorable experiences for every customer you assist. We’re seeking a driven and dynamic individual who thrives in a competitive environment, someone who challenges themselves and inspires their peers to excel. The ideal candidate consistently strives to be the most approachable, innovative, and energetic team member. They set ambitious personal goals, aim for new heights, and take pride in fostering both their own growth and the success of their team.
Primary Responsibilities:
- Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
- Build memorable connections with both current and potential members by educating them about the benefits of each wash plan and checking in on their experience throughout their visit.
- Engage with customers in the lot by offering assistance, answering questions, and ensuring they have a smooth, enjoyable visit.
- Strive to meet daily, weekly, and monthly sales targets while promoting memberships and delivering exceptional customer service.
- Lead by example in achieving and exceeding sales targets, motivating the team to consistently deliver top results.
- Serve as a go-to resource for resolving complex customer interactions and guiding team members toward successful outcomes.
- Monitor and analyze the site’s sales performance, sharing insights with the team to capitalize on opportunities and improve results.
- Assist in training new Sales team members, ensuring they understand company standards, sales strategies, and customer service expectations.
- Maintain cash handling and register procedures for sales transactions.
- Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
- Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success.
- Maintain awareness and compliance with all safety regulations and policies.
- May be asked to perform basic to intermediate-level technology tasks.
- Perform other duties as assigned by leadership.
- Treats others with respect and dignity at all times.
We are looking for someone who…
- Operates with a high level of professionalism and integrity
- Conveys positivity and leads by example
- Has excellent communication and interpersonal skills
- Has the ability to work in a dynamic, fast-paced environment
- Has an eagerness to learn and adapt to new tasks and responsibilities
- Is team oriented and dependable
- Embraces opportunities for learning and growth within the company
Position Requirements:
- 1+ year of sales experience
- Individually lift objects off the ground weighing up to 50 pounds
- Safely work with a team to lift and maneuver items weighing up to 100+ pounds
- Stand, walk, or sit for long periods of time (up to 8 hours)
- Mobility to work in areas that require kneeling, crouching, or crawling
- Ability to work outside in varying weather conditions
- Be available to work various shifts and holidays, based on the needs of the business
Pay Rate: $20/hr base pay with sales-based bonuses
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Equal Opportunity Employer: Rocket Carwash and its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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