Sales Operations Administrator I

Job Summary:

The Sales Operations Administrator I is responsible for providing administrative and logistical support to the sales team. Coordinates with sales team members to understand customers’ unique needs and potential sales opportunities. Duties may include order processing/entry, record keeping, response to customer inquiries, and other related metrics.  

Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

Essential functions

• Provides administrative and logistical support to the sales team and other members of the organization as assigned
• Generates and updates sales quotes
• Performs order entry and modification
• Generates reports as required and on request
• Maintains Backlog and Backlog review for assigned customers 
• Provides prompt communication response for both internal and customer inquiries or requests 
• Interacts with customers, sales, finance, management, and other internal personnel as needed
• Handles customer concerns that are simple to moderate in complexity
• Proactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendors
• Proactively assists other team members when the business requires additional resources
• Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.
• Adheres to the company’s quality commitment to its customers
• Performs all other duties assigned

Requirements:

• At least one (1) year of general work experience, preferably in an office setting.
• Proficiency in Microsoft Office (Strong Excel skills, including pivot tables)
• Detail oriented, quick learner, good communicator, and takes instructions well
• Ambitious, business-minded, organized, proactive individual that can operate independently
• Comfortable with technology, open to learning, capable of excelling in a fast-paced environment

Work environment

Onsite Office

Travel requirements

Potential for minor travel

Work authorization/security clearance requirements

Must be authorized to work in the US, CCI does not currently sponsor Visas

Comments

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, activities and reporting assignments may change at any time with or without notice.