Sales Operations Manager

The Sales Operations Manager will
play a critical role in the company's success by taking a hands-on approach to
leading the development and ongoing enhancement of the CRM system used to
manage dealer network information, while collaborating closely with the sales operations
team, cross-functional partners, and global teammates. Managing the CRM, dealer
data, and driving ease of use of dealer management tools are the core
responsibilities of the role.

The Sales Operations Manager
will work cross-functionally and partner globally to identify areas for process
improvement, oversee report management, and proactively assess and understand
user needs, with a focus on streamlining processes and leveraging automation
where possible. This role will serve as the key point of contact for
identifying and troubleshooting functional, process, and system issues in North
America and managing them through to resolution.

Ready to lead the charge in ensuring expedient warranty claim service?  As the Sales Operations
Manager, you’ll be tasked with:

§  Administering the CRM,
including testing and upgrades, as well as integrations with other platforms
and systems, and assisting HQ in identifying opportunities to connect to the
Positec Portal and other third-party vendors.

§  Ensures that customer database
and communication records are updated and maintained, coordinating content
cleaning and maintenance to generate necessary reports, analysis, and
utilization optimization.

§  Focus on dealer management,
including but not limited to dealer onboarding, data maintenance, data
integrity, mapping, and dealer development tools.

§  Build and maintain an
industry-leading awareness of HubSpot and other capabilities, trends, and
roadmaps to assist in driving engagement and leveraging CRM tools to their
fullest.

§  Develop strategy and lead the
execution of user account management (e.g., creating different account profiles
for appropriate levels of data access, creating new user accounts, and
routinely deactivating inactive user accounts).

§  Support and deliver end-user
training/documentation as well as assessment of use and opportunities for
development and upskilling.

§  Analyze data to help optimize
dealer interactions and perform quality control checks of data.

§  Partner with other team members
and cross-functional global groups as necessary to ensure data integration and
maintain smooth operation and performance of the platform.

§  Participate in field business compliance
audits.

§  Lead special projects as assigned by management.

Requirements

Does this role sound like a match for you?  Here's what we're looking for:

§  Bachelor’s degree
in a relevant field or a combination of education and experience.

§  Working knowledge of HubSpot or
similar CRM software applications preferred.

§  Ability to work in a
team-oriented, collaborative environment.

§  Strong analytical skills, with attention to
detail and the ability to thrive in a data-oriented, analytical environment.

§  Solid working knowledge of CRM platforms and
strong ability to build custom apps and objects, rules, queries, dashboards,
and workflows.

§  Ability to be proactive and shift priorities
as projects and/or timelines demand.

§  High level of attention to detail and
accuracy of data and data entry.

§  Excellent customer
service/relationship skills. 

§  High level of
responsiveness to ensure internal and external customer satisfaction.