Sales Specialist

Title: Sales Specialist 

Reports to: Director of Transportation

Supervisory Responsibilities: No

Job Type: Full-time

FSLA: Hourly, non-exempt

Location: NHT-Denver

Work Schedule: Regular work hours are Monday-Friday, 8 AM - 5 PM

Purpose of Position: 

The Sales Specialist supports NHT’s growth by building & acquiring strong customer relationships, coordinating sales and ensuring accurate communication of products and services. This role serves as a key connection point between customers and internal teams while providing responsive, organized, and customer-focused support. 

Essential Skills: 

• Utilizes impeccable data entry skills.
• Ability to connect with customers by sharing company story and vision. 
• Clearly and effectively conveys information, both verbally and in writing.
• Identifies problems, analyzes solutions, and implements the best course of action.
• Manages multiple tasks or projects simultaneously.
• Understands and meets the needs of customers, providing support and service.

Essential Characteristics:

• Maintains high standards of conduct and performance.
• Works well with others to achieve goals.
• Reliable and consistently fulfills obligations.
• Make decisions based on experience and insight.
• Pay close attention to detail.

Essential Duties:

• Develop, manage, and grow customer relationships across all Westfield Group services, including but not limited to logistics, transportation, and cold storage.
• Nurture leads and prospects through follow-ups via email, phone, and other channels.
• Maintain accurate pricing, product, and customer information.
• Ensure accurate documentation of all customer-related activities in Hubspot (CRM)
• Maintain accurate service descriptions in customer portals and third-party platforms.
• Customer service-minded by assisting with problem resolution and coordinating with warehouse, shipping, and transportation teams.
• On-board new customers, ensuring customers are a good fit by conducting credit references.
• Collaborate with leadership and WEF sales to support sales activities and special projects.
• Perform general office duties as needed: including managing website contact forms and Google reviews.
• Handle incoming calls when required.
• Complete other duties as assigned.

Position Requirements:

• Proven ability to build and maintain positive customer relationships.
• Proficiency in Microsoft Office Suite and the ability to learn new software systems.
• Ability to work collaboratively across departments, including sales, customer service, warehouse, shipping, and transportation.
• Sales, customer service, account management, or logistics experience preferred.
• High school diploma or equivalent required; associate or bachelor’s degree in business or a related field preferred.
• Valid driver's license and reliable transportation.
• Complete support of and willing adherence to NHT’s mission, vision, and core values. Applicant must hold these standards as his/her own.

Personal Attributes:

At times, the Sales Specialist will be privileged to information that should not be shared. The incumbent must maintain strict confidentiality in performing their duties. 

The incumbent must also demonstrate the following personal attributes:

• Honesty
• Trustworthiness
• Respect
• Flexibility
• Sound work ethics
• Diligence 
• Cultural awareness and sensitivity across a variety of cultures 

Physical Requirements / Environmental Conditions:

The Sales Specialist will include long hours sitting and occasional light lifting. The Sales Specialist will need the ability to work in a busy and noisy environment while effectively managing multiple tasks and interruptions.

Travel: None