Sales Support Coordinator

The Sales Support Coordinator is the first point of contact
for MDM Scaffolding — managing incoming calls on the main line, welcoming
visitors at the entrance, and providing essential sales follow -up support
through Salesforce CRM. This role sits at the intersection of office
administration and sales operations, requiring a polished, professional
presence combined with strong organizational skills and the ability to keep the
sales pipeline moving. The ideal candidate is personable, detail -oriented, and
proactive in supporting both the sales team and day -to -day office functions.

KEY
RESPONSIBILITIES

Reception & Phone Management

•       Serve
as the first point of contact for all incoming calls on the main company line;
route calls promptly and professionally to the appropriate department or
personnel.

•       Greet
and assist visitors, clients, and vendors at the office entrance; maintain a
professional and welcoming front -desk environment.

•       Take
accurate messages and ensure timely follow -up when personnel are unavailable.

•       Manage
general office correspondence including emails directed to company inboxes.

•       Monitor
and maintain the reception and lobby area to reflect MDM's professional brand
standards.

Salesforce CRM & Sales Follow -Up

•       Manage
and maintain up -to -date records in Salesforce CRM, including leads, contacts,
accounts, and opportunities.

•       Conduct
timely follow -up on open quotes, bids, and proposals on behalf of the sales
team.

•       Track
and log all customer interactions, calls, and communications in Salesforce.

•       Assist
Account Managers and Business Development staff by preparing follow -up emails,
call logs, and status updates for prospects and active customers.

•       Monitor
the quote and bid database to ensure due dates are being met and that no
opportunities fall through the cracks.

•       Distribute
inbound sales inquiries to the appropriate Account Manager or Business
Development representative.

Requirements

•       Strong
verbal and written communication skills; professional phone manner and
in -person presence.

•       Proficiency
with Salesforce CRM or similar customer relationship management platforms.

•       Ability
to multitask and manage competing priorities in a fast -paced office
environment.

•       High
attention to detail in data entry, follow -up tracking, and documentation.

•       Proficient
with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.