Sales Support Coordinator

Description

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry.  Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.

The Sales Support Coordinator reports directly to the Manager of Customer Service and is responsible for the administration of Retailer Item information. This position maintains the item set ups within the Walmart portal to ensure critical New Item information is accurate, priced correctly, ready for ordering and accurate to the forecast related entry and maintenance within Funko’s ERP. This role will also be responsible for ensuring content is updated on Walmart.com with SEO content and maintain content score requirements.

Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!

What You’ll Do

• Act as the primary point of contact regarding retailer product set up and dotcom content
• Attend all related meetings and webinars for item set up and dotcom requirements
• Detailed understanding of the process involved in creating and updating customer specific item data within the ERP and Product Development systems, as well as Walmart portal
• Set up items in Supplier One including dimensions, copy, customer specific pricing, product images, and compliance information
• Set up and maintain Funko’s presence on Walmart.com with SEO content and maintain compliance with Walmart’s content score requirements
• Partner with various departments to obtain item related information
• Resolve missing item information or errors, verify accuracy, and complete submission
• Track, prepare and provide updates on item set up and online content until they are ready to be ordered
• Maintain and ensure accuracy of product information during seasonal transitions
• Manage customer specific assortments within Product Development site and ERP

What You’ll Bring

• Familiarity with Walmart Systems (Supplier One a plus!)
• 1-2 years of item setup and item catalog maintenance experience preferred (Walmart experience a plus!)
• Demonstrate an exceptional level of attention to detail through the accuracy of assigned tasks and ability to follow policies and procedures
• Present a strong bias for action because speed matters
• Must be agile and flexible to meet the changing needs of the business
• Strong communication skills including the ability to listen actively, provide clarity, project positivity, speak with confidence, and always show empathy
• Ability to understand upstream and downstream impacts of retailer item set up processes
• Intermediate level understanding of MS Office products (import/export of data, Excel: basic formula creation, vlookup. Outlook: auto-response, mail rules. SharePoint navigation and functionality)

Salary Information

The base pay range for this position in the selected city is $18.39 - $24.52 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

What Funko Offers

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

This onsite position is based in Bentonville, AR.  

WHAT FUNKO OFFERS

 Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
 
 Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed