Sales Support Coordinator
Sam Leman Ford | Bloomington | Full-Time | Hourly + Performance Bonuses
Help Deliver an Exceptional Customer Experience from Start to Finish.
Sam Leman Ford in Bloomington is looking for a highly organized and customer-focused Sales Support Coordinator to join our team. This role bridges the gap between our sales, finance, and detail departments to ensure every customer enjoys a seamless buying experience—from scheduling appointments to preparing vehicles and assisting with the final delivery process.
If you enjoy staying organized, working with people, and being an essential part of the sales process, we'd love to meet you.
Why You'll Love This Opportunity
Competitive hourly pay plus performance bonuses
Paid training and ongoing support
Opportunities for career advancement within the Sam Leman Automotive Group
Friendly, team-oriented work environment
Full-time position with long-term growth potential
Be an important part of creating an outstanding customer experience
What You'll Do
Respond to customer inquiries by phone, text, email, and online chat
Schedule and confirm customer appointments
Follow up with customers before and after their dealership visit
Coordinate sold vehicle deliveries with customers and the sales team
Ensure sold vehicles are detailed, fueled, inspected, and delivery-ready
Work with the detail department to prioritize vehicle preparation
Assist the Finance & Insurance department with organizing deal paperwork and required delivery documents
Verify all paperwork is complete prior to customer delivery
Maintain accurate customer records and communication notes
Work closely with the sales, finance, and service departments to ensure a smooth customer experience
Performance-Based Earning Potential
In addition to your hourly wage, you'll have the opportunity to earn performance bonuses based on your contribution to the customer experience.
Your organization, communication, and follow-up efforts have a direct impact on your success.
What We're Looking For
Friendly, confident, and professional communication skills
Strong organizational and multitasking abilities
Comfortable communicating with customers by phone, text, and email
Detail-oriented with the ability to manage multiple priorities
Self-motivated, dependable, and team-oriented
Ability to work effectively in a fast-paced environment
Customer service, administrative, automotive, BDC, or sales support experience is preferred but not required
Join the Sam Leman Ford Team
At Sam Leman Ford in Bloomington, we're committed to delivering an exceptional customer experience while providing our employees with the training, support, and opportunities they need to succeed. Whether you're looking to start your career or take the next step in the automotive industry, this is an excellent opportunity to join one of Central Illinois' most respected dealership groups.
If you're passionate about helping customers and enjoy working behind the scenes to keep the sales process running smoothly, apply today.
Sam Leman Ford is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
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