Salesforce Administrator / Application Specialist

• Manage Salesforce users, roles, profiles, permission sets, and access controls
  


• Configure Salesforce components including custom objects, fields, page layouts, record types, and validation rules
  


• Design and implement automation using Salesforce Flow and approval processes
  


• Develop, maintain, and optimize reports and dashboards
  

• Participate in all phases of the application development and maintenance lifecycle
  


• Define application scope, objectives, and prepare technical and functional specifications
  


• Translate business requirements into Salesforce and system solutions
  


• Maintain a backlog of enhancements and manage the change request process
  


• Conduct design reviews and support configuration and code reviews
  
  

• Perform data imports and exports while ensuring ongoing data quality
  


• Support integrations with external systems using APIs or middleware tools
  


• Assess data structures and support data planning initiatives
  
  

• Manage sandbox environments, deployments, and release processes
  


• Ensure appropriate testing (unit and system testing) prior to production deployment
  


• Maintain development, testing, and production environments
  

• Troubleshoot system issues and provide end-user support
  


• Coordinate on-call support and ensure effective system monitoring
  


• Maintain overall system stability and performance
  
  

• Build and maintain strong relationships with business stakeholders
  


• Facilitate requirements gathering sessions, design discussions, and troubleshooting efforts
  


• Lead small to medium-sized initiatives or enhancements
  


• Mentor team members as applicable
  


• Support vendor evaluations and solution assessments
  


• Document configurations, processes, system changes, and technical designs
  

Requirements

• Salesforce Administration (Sales Cloud and/or Service Cloud)
  


• Salesforce security model (roles, profiles, permission sets)
  


• Salesforce configuration: custom objects, fields, validation rules, page layouts, record types
  


• Automation using Salesforce Flow and approval processes
  


• Reporting and dashboard development
  


• Release and environment management (sandboxes, deployments)
  


• Data import/export and data quality management
  


• API-based integrations and middleware support
  
  

• Strong analytical and problem-solving abilities
  


• Excellent communication and stakeholder management skills
  


• Ability to translate business needs into technical solutions
  


• High level of autonomy and accountability
  


• Collaborative mindset with cross-functional teams
  


• Ability to lead discussions, workshops, and small initiatives
  


• Strong organizational and documentation skills
  

Benefits