Salesforce & Business Operations Specialist

Reports To: Chief Executive Officer (CEO) 
Location: Providence, RI (hybrid - in-office 3 days per week)
Compensation: $75,000 – $90,000

Position Overview 

This is a hands-on, mid-level role focused on execution, systems, and operational coordination. You will work closely with the CEO to ensure key business priorities are executed efficiently and that core systems and processes run smoothly across the organization.

This is not a strategic or people management role. It is ideal for someone who enjoys owning workflows, working in systems like Salesforce, and driving projects to completion.

About hotelAVE 

Hotel Asset Value Enhancement, Inc. (hotelAVE) is the industry's leading international hotel owner, advisor and asset management firm, with a legacy of unrivaled performance for our partners, owners and lenders of 1,700+ hotels with more than 450,000 rooms, representing over $160 billion of hotel real estate value. The company's current asset management portfolio comprises over 75 hotels and $12.5 billion in assets under management. The firm advises on an additional $10 billion of hotel real estate annually and the firm’s operational effectiveness division implements projects that increased GOP margins by an average of 500 bps without impact to guest service as measured one year after installation. hotelAVE uses a highly data driven and comprehensive approach, which is supported by a proprietary business intelligence & analytics platform. 

Founded in 2003 by Michelle Russo, the 2021 Jack A. Shaffer Financial Advisor of the Year and the 2025 Isenberg HTM Distinguished Industry Leader, hotelAVE’s 44 diverse professionals possess over 650+ combined years of hotel ownership, consulting and hospitality operations experience. hotelAVE is headquartered in Providence, Rhode Island with offices and professionals located in Atlanta, Chicago, Los Angeles, Miami, New York, Raleigh, Seattle, and Washington, DC. For more information on hotelAVE, please visit  

www.hotelave.com. 

What You’ll Be Responsible For

• Manage and maintain Salesforce CRM, ensuring data accuracy, organization, and reliability
• Drive execution of CEO-prioritized projects from start to finish
• Support the contract lifecycle (NDAs, agreements, execution, tracking)
• Build, document, and improve operational workflows and processes
• Coordinate across teams to ensure priorities move forward and deadlines are met

Key Responsibilities

• Maintain and update Salesforce, including pipeline tracking, reporting, and data integrity
• Execute and track projects, ensuring clear timelines, follow-ups, and completion
• Facilitate contract execution using tools like Adobe Sign and maintain organized records
• Create and maintain SOPs, documentation, and internal processes
• Support operational and administrative needs of the business as priorities evolve
• Prepare materials, updates, and reports for leadership as needed

This Role Is a Great Fit If You…

• Enjoy owning and maintaining systems like Salesforce or other CRMs
• Like taking a project and driving it through to completion
• Are highly organized and detail-oriented
• Prefer execution and operations over strategy
• Have worked in sales operations, business operations, or CRM-heavy role where you were responsible for maintaining systems and executing workflows
• Are comfortable working closely with leadership and keeping priorities on track

This Role Is NOT a Fit If You…

• Are looking for a pure data or analytics role
• Prefer strategy or high-level planning over execution
• Are primarily a Salesforce developer or engineer
• Are early in your career and need structured training

Qualifications

Must Have:

• 2–5+ years of experience in business operations, sales operations, or CRM-focused roles
• Hands-on experience with Salesforce (or similar CRM)
• Experience managing projects or workflows from start to finish
• Strong organizational skills and attention to detail

Nice to Have:

• Experience with contract lifecycle management (NDAs, agreements, etc.)
• Exposure to executive or leadership support
• Experience with tools like Adobe Sign, Egnyte, or similar platforms

Additional Details

• Must be comfortable working onsite in Providence, RI three days per week
• Must be authorized to work in the U.S. without current or future sponsorship

Why This Role

This is a great opportunity for someone who enjoys being the person who keeps things moving—owning systems, executing projects, and ensuring the business operates smoothly. You’ll have direct visibility into leadership priorities and the opportunity to make a meaningful impact through your work.

Benefits 

• Medical, dental, and vision benefits 

• Participation in the company’s 401(k) plan 

• Friends and family rates at select hotels 

• Casual dress environment 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HotelAVE is an equal opportunity employer and does not discriminate based on race, color, religion, sex, or national origin.