SalesForce Functional SME for Service Center

First IT Solutions 

Relevant Experience (Yrs) : 10+ Years 

10+ years of relevant consulting 

Extensive experience in writing BRD, Functional Specification documents, and project management 

Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status 

Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) 

In-depth understanding of the capabilities and constraints of CRM application 

Experience in solution design, implementation and testing of the CRM applications 

Applied knowledge of CRM and the Service 

Must have good experience in business analysis, group facilitation, software design ,development and Testing 

Preferred Experience

Consultant Certification is a plus 

Contact Center Business Process / Sales Process 

Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial 

Experience with CRM Projects especially with SFDC implementation a huge plus 

Job Status: Full Time 

Eligibility: EAD GC or GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions(dot)com

Contact: 703-349-1214

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