Salesforce Technical Specialist

ABOUT THE JOB:

The Salesforce Technical Specialist will work with the Willscot IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The specialist will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.

WHAT YOU'LL BE DOING:

Principal Responsibilities: 

• Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)


• Clearly understand the business use cases and requirements to document the technical solution


• Collaborate with the Business Analysts to document requests for enhancements and defects


• Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary


• Conduct qualitative and robust QA testing and validation within the defined scope of the request or project


• Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team


• Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process


• Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes 


• Assist the implementation team with grooming the backlog enhancement list 


• Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications 


• Improve skills in Force.com products by completing Salesforce trailhead trails  


• Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership


• Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies


• Keep up to date with the new system releases and new features


• Perform other duties and responsibilities as assigned

Technology:

• Computer, telephone, and electronic office equipment


• Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning


• MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools  

EDUCATION AND QUALIFICATIONS:

• Salesforce.com or other relevant certification preferred (ADM 201, Certified Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant)


• Systems analyst experience required


• Working knowledge of Apex, Triggers, Visual Force, and Lighting Components   


• 5+ years of Salesforce experience 


• Strong expertise in Sales Cloud and Service Cloud


• Working knowledge of SFDC and SAP integration preferred but not required


• 5+ years in an Applications Development environment


• Bachelor’s degree preferred


• Excellent problem-solving skills


• Experience with Visio, Power Point, Excel, Office 365, and MS Word


• Strong understanding of the Agile – Scrum Framework


• Excellent verbal and written communication skills