Santaland Supervisor, Herald Square - Full Time (TEMP)

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Reporting to the Santaland Management team, the Village Supervisor team is responsible for maintaining the daily schedule and operations for Santa performers and overseeing proper flow of the Village operation This role works closely with Macy’s Santaland management and support staff throughout the attraction to ensure guest flow is not greatly disrupted by shift changes and that all shift changes happen in a discrete manner to maintain the magic of the attraction. 

What You Will Do 

• Oversee the daily Santa appearance schedule (facilitating switches, breaks, and lunch breaks) based on the pre-existing staff and operating schedules. 


• Maintain Santa’s physical well-being and appearance while he is within the attraction in front of guests


• Work with the Santaland Managers to maintain a smooth and constant flow of traffic through Santaland


• Assisting Managers and Macy’s Studios with pre-season training of Santa


• Ensure that all shifts are covered appropriately (facilitating shift changes and absence cover as necessary)


• Assist on select special event and staffing based on needs requested by Santaland Operations Manager


• Maintain order and morale in the Santa dressing room area


• Work closely with Costume Staff and Wig team to assure Santa appearance aligns with the Macy’s guidelines and expectations


• Assist all village staff (Elves, Photographers, Performers) with any issues that are presented throughout the day


• Assist guests with possible re-shoots of Santa photos


• Assist guest with special requests and/or accommodations


• Supervise onsite guest arrivals via reservation system and implementation of virtual queue system; manage guest flow and crowd control in front of attraction. 


• Control guest dispatch in Santa village directing guests to the correct Santa house based on the preferences set in the reservation system. 

Skills You Will Need

Communication Skills:

• Knowledge of a second language helpful


• Strong interpersonal and communication skills

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability: 

• Must have the ability to work independently with minimal supervision


• Must be able to multitask in a fast paced environment


• Present a professional image consistent with Macy's brand values

Other Skills:

• Effective communicator


• Leadership


• Organizational skills


• Troubleshooting skills


• Ability to train others for the duties of their positions


• Customer service

Who You Are

Education/Experience:

• Event Operations experience


• Personal Assistant experience


• Administrative experience 


• Scheduling experience

Physical Demands:

• Prolonged standing or walking may be required

Work Hours:

• Candidate must be flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays


• Working schedule must work in conjunction with other team members

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.  Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

MARKETING00