Scenario Desk Underwriter - Home Equity

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Who we are:

Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams. 

 Minimum Qualifications:

• 4+ years of home lending underwriting experience.


• Excellent written and verbal communication skills.


• Proven ability to provide accurate and timely support in a fast-paced environment.

Preferred Qualification:

• Experience in Home Equity.

Responsibilities:

• Maintain up to date knowledge of loan program updates & internal credit policy requirements


• Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:




• Home Equity guideline questions


• Occupancy questions


• Income Calculation questions


• Complex loan scenarios


• Home Equity policies and procedures




• Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.


• Tasked with SOP ownership & updates to the HE UW Department.


• Participate in departmental meetings and provide input(s) on process improvements.


• Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team. 


• Work alongside Processing Leadership to identify cross-functional opportunities for both teams.


• Ownership of addressing Internal Audit findings & remediation.


• Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.


• Monthly review of credit policy exception requests & make recommendations for future credit policy revision.


• Act as another point of reference for the underwriting team if the UW Management may be unavailable.


• Work with Closing on issue management   


• COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.