Scheduler

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  Complies with established policies and procedures and maintains established standards and practices including the Compliance Program/Code of Conduct. 

  
  

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  Follows Residents’ Rights policies at all times. 

  
  

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  Presents a pleasant and cheerful attitude with stable temperament. 

  
  

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  Multi-tasks well in a fast-paced environment.  

  
  

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  Comes to work as scheduled and consistently demonstrates dependability and punctuality. 

  
  

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  Attends all in-services, training sessions, and meetings relevant to the position.  

  
  

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  Treats all information about clients, their condition, and provided services as confidential.  

  
  

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  Receives incoming calls, determines the nature of the call, and transfers the call when appropriate.  

  
  

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  Develops creative ways to look at the homecare and transportation schedule to ensure that all clients are receiving requested services in the most efficient and consistent way possible. 

  
  

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  Assists with the assignment and scheduling of At Home staff including handling caregiver call-offs, absences, and vacations to ensure that clients’ needs are upheld. 

  
  

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  Maintains good communication with clients and family members regarding schedules, changes of condition, care plan updates, and general inquiries. 

  
  

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  Provides excellent customer service in handing incoming inquiries, providing detailed overview of services, and schedules assessments with Director and/or Coordinator. 

  
  

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  Effectively communicates changes in schedule with caregivers, clients, staff members, and family members as applicable. 

  
  

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  Assists in maintaining accurate client and caregiver records including initial profile creation and continuous updates. 

  
  

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  Schedules transportation to include communication with drivers, clients, family, and other members of the interdisciplinary team regarding the transport details.  

  
  

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  Shares on-call duty. 

  
  

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  Demonstrates forward thinking with strategic planning and producing innovative ideas to grow and develop the At Home department.  

  
  

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  Conducts interviews with incoming applicants, request references, and conducts department orientation for incoming employees. 

  
  

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  Performs other duties and responsibilities such as caregiving as assigned.

  
  

What We're Looking For