Scheduling and Service Coordinator

Scheduling and Service Coordinator

•  Dental insurance
• Aflac insurance
• IRA with 3% company match
• Paid Holidays
• A meaningful career in a vital industry
• On-call responsibilities
• Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers.

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
• Maintain all documentation in compliance with state, federal and franchise standards.
• Conduct introductions with caregivers and clients
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Completes criminal background, MVR, drug screen, and reference checks
• Passion for working with the aging population is preferred
• Ability to travel locally as needed to meet clients and provide support

• Experience in a service-focused role, with a dedication to "doing what’s right" for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• Ability to travel locally as needed to meet clients and provide support
• Flexible availability for occasional after-hours or weekend duties

Technical Proficiency (Preferred)

• Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite