Scheduling Coord

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Essential Functions

 Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location
and time.
 Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
 Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
 Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
 Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
 Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data
entry.
 Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
 Consistently reviews the schedules daily and communicates all changes to appropriate staff.
 Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
 Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
 Identifies customer service issues and resolves or initiates necessary follow-up.
 Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
 Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local
standards.
 Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

 Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
 Attends departmental meetings/in-services and participates in process improvement initiatives.
 Assume the responsibility for professional growth and development.

Education/Training
 High school graduate or equivalent.
 Must complete Orlando Health medical terminology course within 90 days of hire.

Experience
 One (1) year of retail, customer service or health care.
 Computer experience required.