Scheduling Specialist / Scheduling clerk job - Lanham MD - Evening & Weekends

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APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED

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Predict the expense of future projects or products by analyzing monetary costs and other factors.

Assist management in bidding on or determining price of service.

Break down all expenses related to a project including materials, labor, and other resources.

Plan project budgets.

Manage field employees and tradesmen in the execution of assignment from start to finish

Track projects throughout its course and recommend budget adjustments.

Follow up for customer satisfaction after satisfaction of each project

Required Qualifications:

• Advanced customer service skills.
• 2 years experience required
• Ability to multi-task and stay Organized
• Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
• knowledge in furniture assembly if required
• Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
• Ability to speak fluently english or spanish or any other language
• Duties
• Take incoming customer calls and answer customer request
• Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
• Dispatch Service Technicians to complete service request at customer home or office
• Debrief management after completion of each call.
• Respond to all messages left overnight and call back customers ( if needed ).
• Forecast workload for 2 – 3 days out
• Follow up on all pending and recommended work with customer utilizing the pending work log.
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
• call and standby technician on duty
• Maintain accurate on customer history files in database
• Update service database from service request ticket
• Maintain service invoice log
• Happy calls / customer surveys.
• Language Ability:
• Ability to read, analyze, and interpret general business periodicals, and technical procedures.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
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Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.

All your information will be kept confidential according to EEO guidelines.