SCRA Servicing Associate

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The SCRA Servicing Associate is responsible for processing SCRA and military service-related requests, validating supporting documentation, determining benefit eligibility, and completing account updates in accordance with established policies, procedures, and regulatory requirements. This role supports accurate and timely benefit administration, compliance monitoring, documentation, and resolution of non-routine servicing matters through coordination with internal business partners.

HOW YOU WILL MAKE AN IMPACT

• Documentation Review and Eligibility Determination\: Review SCRA and military service requests, validate supporting documentation, determine benefit eligibility, and complete approval, decline, cancellation, or follow-up actions in accordance with established procedures and regulatory requirements. 

• Benefit Processing and Account Updates\: Process SCRA benefit implementation and account updates, including retail annual percentage rate adjustments, fee waivers, refunds, deferments, cancellations, lease return coordination, pickup monitoring, and related servicing actions required to administer approved benefits.

• Case Management, Research, and Communications\: Manage assigned SCRA case activity, including inbox review, research, documentation, outbound letters, email and SMS communications, CARE expedited requests, complaint support, customer status notifications, and limited customer follow-up when needed to clarify documentation or obtain required information.

• Compliance Monitoring and Quality Support\: Support compliance assurance activities, including First Line of Defense monitoring, portfolio reviews, audit evidence preparation, remediation tracking, quality validation, and documentation support to help ensure SCRA processing is accurate, complete, and timely.

WHAT YOU WILL BRING TO THE ROLE

• Minimum 2–4 years of related experience in account servicing, auto finance, loan or lease operations, customer service, compliance support, or back-office processing.

• Experience reviewing documentation, processing regulated customer requests, performing account maintenance, or supporting compliance-sensitive servicing activities preferred.

• Bilingual proficiency a plus.

• High School Diploma or GED required.

• Bachelor’s degree or equivalent work experience preferred.

• Familiarity with Servicemembers Civil Relief Act policies, military servicing requirements, benefit eligibility standards, and related account processing procedures.

• Ability to review military documents, research account history, determine appropriate account disposition, and document processing decisions accurately and consistently.

• Ability to analyze account information, apply established procedures to non-routine servicing requests, identify potential compliance or processing issues, and escalate matters requiring additional review.

• Strong attention to detail when performing account updates, annual percentage rate adjustments, fee waivers, refunds, deferments, cancellations, and lease return processing.

• Effective written and verbal communication skills to prepare customer notifications, respond to internal inquiries, and support complaint, audit, or compliance-related documentation.

• Strong organizational and time-management skills to manage assigned cases, inbox activity, follow-up tasks, compliance deadlines, and multiple processing queues.

• Ability to work under pressure, adapt to changing priorities, and meet established timeframes, key performance indicators, policies, procedures, and compliance requirements.

• Ability to collaborate effectively with Front Office, Legal, Compliance, Internal Audit, CARE,

• Operations Leadership, and other departments to resolve servicing needs and escalate exceptions.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage – medical, dental, and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].