Seafood Lead - Maumee

Walt Churchill's Market is hiring a Full-Time Seafood Lead for our Maumee, OH location.

Job Summary:

The Seafood Lead reports to the Deli Manager and is responsible for the overall success of the Seafood Department. The Seafood Lead will maintain the fresh and frozen seafood cases, uphold health and safety standards, ensure that all customers have a great experience, and manage product shelf life in order to generate sales.

Essential Duties & Responsibilities:

• Provide exceptional customer service in all areas and uphold the same standards for all Deli and Seafood staff
• Work with various vendors to order seafood, maintaining a fresh and well-stocked department
• Oversee and manage cost, quality, production control, and timing of all scratch-made Seafood products in the Deli case and Seafood Café case
• Maintain a clean, organized, and well-stocked department. Ensure proper rotation of all department products.
• Develop innovative, seafood-focused recipes for the Deli case, Seafood Café case, and Seafood Soups
• Production of seafood items includes salmon patties, chili lime shrimp, crab cakes, cod cakes.
• The Seafood Lead is expected to follow in-store recipes to ensure quality and consistency of seafood products.
• Work with the Deli Manager in controlling production numbers and costs, including ordering product, tracking shrink, managing inventory, and optimizing products
• Responsible for leading the department’s Quarterly Inventory
• Customer service management, including properly handling customer issues and using problem-solving skills to ensure all WCM customers have an excellent experience
• Strategically merchandise and track sales to meet customer demand and increase profits
• Passion for working with and cooking Seafood items
• Participate in or lead special events and holidays, such as Seafood Roadshows, the Holiday Food and Wine Show, etc.
• Ensure compliance with safety and sanitation standards mandated by government regulations
• Maintain and clean all Seafood equipment
• Maintain timely email, phone, and in-person communication with vendors, customers, and co-workers
• Participate in meetings with vendors and department managers.
• Expanded deli production duties as assigned

Skills & Abilities:

• Management experience in a seafood, deli, restaurant, or grocery setting
• Seafood and/or cooking experience and general knowledge
• Knowledge of seafood and other specialty deli foods, preferred
• Moderate computer skills, including email, Excel, Word, and online ordering systems
• Great multitasking, organizational, communication, and customer service skills
• Comfortable working with the public and greeting, speaking with, and assisting customers
• Attention to detail, ensuring duties are completed correctly and on time
• Leadership, sales, and merchandising skills
• Must be available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Education:

• High School Diploma/GED
• ServSafe/Food safety certification, or willingness to obtain
• Culinary education (classes, certification, or degree), preferred

Physical Requirements:

• Must be able to frequently lift up to 40 pounds and occasionally lift up to 80 pounds
• Prolonged periods of standing, walking, twisting, lifting, bending, and reaching
• Occasional instances of pushing, pulling, and squatting