Seasonal Dispatcher

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description:

Allied Universal® Event Services is looking to hire Event Staff.

Under the supervision of the Dispatch Program Manager or a Command Center Liaison, solely dispatches a minimum of one Unified Command staffing role (festival dispatch, security logistic dispatch and/or medical dispatch) without regular coaching or intervention on a seasonal and/or project basis.  In addition, the Seasonal Dispatcher role will effectively monitor, supervise, receive, transmit, and manage both routine and emergency radio traffic from a minimum of 2 event radios using appropriate radio etiquette and an even cadence.  Utilizing the basic functions of an Incident Management System (IMS), such as 24/7, the Dispatcher will create and update logs for all incidents and general notes in a timely manner while actively monitoring administering the appropriate screen views and rapidly identifying critical incidents and prioritize them within the IMS queue. Disseminate routine calls to the appropriate department and escalate critical incidents to a Command Center Liaison or its equivalent.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.

• • Receive, broadcast, and manage radio traffic on a minimum of 2 event radios
  • Read, locate, and identify locations on different types of maps, including but not limited to: CAD maps, Dot maps, Cartoon maps, Grid maps
  • Dispatch a minimum of one staffing role - Festival/Event Dispatch, Logistic Dispatch and/or Medical Dispatch
  • Use basic functions of the facility’s Incident Management Systems (IMS)
  • Document and differentiate routine and priority requests
  • Disseminate requests to the appropriate party passed on the facility policies
  • Manage the scheduling and payroll processing in WT to ensure effective deployment of dispatch personnel for various events.
  • In collaboration with the Logistics Coordinator, assist with the booking of travel for all dispatch personnel and review command center advance requests.
  • Ensure accurate documentation of all incidents, requests, and communications within the Incident Management System (please expand).
  • Generate and analyze reports to assess dispatch performance and identify areas for improvement.
  • Demonstrate the ability to effectively communicate and maintain an appropriate relationship with all command center and event staff, both internal and external to Allied Universal Security Services.

   

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• • 2+ years in festival or large event administration, management, or site operations
  • 2+ years in maintenance or building management -or-Minimum of 5 years in a dispatch management role, preferably within event management or emergency services.
  • 1+ years experience operating and communicating on a radio in a dispatch setting
  • Hold ICS 100 certification
  • Ability to type a minimum of 45 words per minute• Outstanding oral and written communication skills
  • Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
  • Able to focus and multi-task in a fast-paced environment.
  • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
  • Excellent organizational skills that include the ability to multi-task and prioritize work.
  • Ability to remain calm and make decisive decisions under pressure.
  • Proficient in various mapping tools and technologies.
  • Ability to communicate effectively with leadership.
  • Effectively provide remote support and travel to event locations for planning meetings, training, and occasional site visits.
  • This role requires flexibility in working hours, including nights, weekends, and holidays as per event schedules with the ability to travel 100% of the time on all US airline carriers

PERKS AND BENEFITS:

• 401(k)
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.