Secretary - BDC FT Days

Core Competencies

• Demonstrates excellent customer service skills.
  
  
• Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
  
  
• Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.
  
  
  
• Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.
  
  
• Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.
  
  
• Organizes other medical record documents using established systems.
  
  
• Types, files reports, and cross indexes and files records.
  
  
• Ensures all information for patient billing is accurate and complete.
  
  
• Exercises judgment in making decisions within a clearly established guideline.
  
  
• Sorts and distributes mail and delivers messages.
  
  
• Participates in hospital Performance Improvement activities using LEAN tools and techniques.
  
  
• Provides health care services in own job category all age groups.
  
  
• Demonstrates role in department specific patient safety.
  
  
• Assists patients with completing Release of Information and Request for Information forms.
  
  
• Calls patient to confirm next day’s appointments when necessary.
  
  

Education

Experience