Security GSOC Account Manager

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Security GSOC Account Manager for A Health Care Technology Company located on Boston, MA

The Security Global Operations Center (GSOC) Manager oversees global security operations and other business function leaders for a high-profile client. This position manages all GSOC staff including the Coordinator, Lead Analyst, and Analysts. The GSOC Manager is required to maintain payroll, staffing, and are expected to ensure that all security operations meet the required company and client standards. The GSOC manager is expected to monitor team health, and ensure training requirements are met. The GSOC Manager is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:

• Serve as communications hub for the Global Security department
• The GSOC Manager acts as the primary point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations and reputation
• Oversee the operations of the GSOC, ensuring adherence to KPIs and SLAs across all aspects of the operation
• Manage the GSOC team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
• Assist with the creation and development of programs and processes that scale and balance near-term goals and long-term strategy
• Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative
• Communicate and disseminate information to key stakeholders using established communication methods and procedures
• Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
• Provide coaching, counseling, and disciplinary action as needed
• Ensure staffing levels meet operational needs and operators are trained appropriately for their roles
• Maintain scheduling and payroll operations.
• Provides back-up, support, and on-call function as-needed

BASIC QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Must possess a high school diploma or equivalent
• Pass any State-required training or other qualifications for licensing
• Should have a bachelor’s degree or higher, preferably in a relevant course of study
• Must be 21 years of age

Type and Length of Specific Experience Required:

• Bachelor’s degree
• Security industry certifications (CPP, PSP, CEM, etc.)
• Intelligence, corporate, military, law enforcement, and/or security experience
• Previous experience working in and leading personnel in a GSOC, or similar command center environment

Knowledge and Skills Required:

• 5 years of experience in leading a team
• Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment
• Demonstrated analytical, critical thinking, and problem-solving skills
• Experience creating training material and conducting training programs
• Ability to work and communicate effectively with all levels of leadership
• Proven interpersonal skills with a strong ability to work in a team environment
• A positive attitude with excellent written and oral communication skills
• Ability to work in a flexible scheduling environment (nights, weekends, and holidays) as operational needs dictate

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Office, minimal to no exposure to extreme temperatures is expected.
• Major activities include working on a PC and using a telephone while sitting.
• Physical effort: Limited, to include some standing, bending and limited stretching and reaching.
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Salary: $85,758.40 / year

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.