Security Officer - ALL Locations

The Security Officer is responsible for protecting and safeguarding all Park DuValle Community Health Center facilities while ensuring a safe, secure, and supportive healing environment for patients, visitors, and employees. This position requires prompt and effective response to emergencies and service requests, as well as consistent demonstration of professionalism, sound judgment, and courteous conduct at all times.

Responsibilities:

• Patrol assigned areas to deter, detect, and respond to suspicious or unlawful activity
• Monitor surveillance cameras, alarms, and access points to ensure property and personnel safety
• Control access to facilities by checking identification and authorizing entry when required
• Respond promptly to incidents, emergencies, and alarms according to established procedures
• Conduct routine safety checks and report hazards, violations, or maintenance issues
• Write clear, accurate, and timely incident and activity reports
• Assist with basic facility and grounds-keeping tasks to support overall site upkeep & safety
• Enforce company policies, rules, and regulations in a fair and professional manner
• Assist employees, visitors, and customers as needed while maintaining security standards
• Coordinate with law enforcement, fire departments, and emergency medical personnel when necessary
• Participate in training programs and drills to maintain readiness and compliance
• Perform other duties as assigned.

Knowledge, Skills, and Abilities critical to this role: 

• Knowledge of security procedures, patrol techniques, and access control systems
• Understanding of emergency response protocols, including fire, medical, and evacuation procedures
• Familiarity with surveillance systems (CCTV), alarm monitoring, and incident reporting
• Knowledge of local laws, regulations, and company policies related to safety and security
• Awareness of threat identification, risk assessment, and loss prevention practices
• Understanding of crowd control and conflict de-escalation principles
• Knowledge of workplace safety standards and hazard prevention 
• Strong observation and situational awareness skills
• Excellent verbal and written communication skills
• Ability to remain calm and make sound decisions under pressure
• Effective conflict resolution and de-escalation abilities
• Strong attention to detail and accurate report writing skills
• Physical stamina and ability to stand, patrol, or respond quickly as required
• Customer service skills with a professional and courteous demeanor
• Ability to follow procedures while exercising good judgment
• Teamwork and collaboration with staff, law enforcement, and emergency responders
• Time management and reliability

Qualifications

• High school diploma or GED
• Current CPR/First Aid certification or ability to obtain within a designated timeframe
• Ability to remain calm and make sound decisions in stressful or emergency situations
• Strong communication, observation, and interpersonal skills
• Ability to work flexible schedules, evenings, weekends, and holidays (as needed)
• Must be able to travel to any PDCHC location (as needed)

Experience

• Minimum of one (1) year of security, law enforcement, or related experience in a healthcare environment
• Experience responding to emergencies and interacting with diverse populations