Security Officer Control Room Dispatcher

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Control Room Dispatcher in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch professional in a dynamic commercial real estate location, where you will monitor activity, coordinate communications, and support timely responses to security-related situations. In this fast-paced role, you will help maintain organized operations, remain a visible and reliable presence, and deliver outstanding customer service through teamwork, integrity, and a people-first approach.

Position Type: Full Time

Pay Rate: $25.40 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities at the location.
• Monitor dispatch communications, alarms, cameras, phones, and/or radio traffic to receive calls for service and relay information to on-site personnel in a calm, problem-solving manner.
• Respond to incidents, critical situations, and/or service requests by documenting details, prioritizing communications, and coordinating appropriate follow-up with site contacts and responding personnel.
• Maintain accurate logs, incident reports, and activity records to support day-to-day operations, access activity, and other security-related documentation needs.
• Conduct regular and random patrols around the business and perimeter when assigned, noting unusual activity, property concerns, and/or conditions that may require additional attention.

Minimum Requirements:

• A minimum of 2 or more years of security-related experience is required.
• Proof of a high school diploma or GED is required by the client.
• The ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417