Security Officer - Dispatch Post Commander

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Post Commander in Los Angeles, CA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer at a financial institution location, you will support day to day security-related operations by monitoring alarms, cameras, and access activity, coordinating officer responses, and documenting incidents with clear, professional communication. You will stay engaged with teammates and site contacts to help reduce disruptions and support a welcoming environment. At Allied Universal, you will work with an agile, reliable, and innovative team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $25.00 / Hour

RESPONSIBILITIES:

• Provide customer service at a financial institution location by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
  
• Monitor alarm and video surveillance systems and coordinate dispatch of on-site personnel and/or emergency services as needed, helping to deter unauthorized activity.
  
• Receive and triage calls, radio traffic, and service requests, prioritizing incidents and critical situations and responding in a calm, problem-solving manner.
  
• Complete accurate incident reports, dispatch logs, and shift activity records, escalating concerns through the established chain of command.
  
• Support building access and visitor management processes by verifying authorized entry requests, issuing credentials when directed by site policy, and communicating directions to arriving personnel.
• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal®. personnel assigned to his/her site)
• Ensure that contract-required training and screening elements for security personnel have been met
• Maintain overtime to a minimal or preset requirement designated by AUS
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates in regard to the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel

QUALIFICATIONS (MUST HAVE):

• Have a minimum of 2 years of security-related experience.
• Must possess a high school diploma or equivalent
• Must possess guard card and/or license
• Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle
• Minimum of one year verifiable and successful supervisory experience in security-related industry
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Be able to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication
• Problem solving
• Active listening
• Assess and evaluate situations effectively; identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Teamwork
• Attention to detail

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.