Security Supervisor

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

The Security Supervisor is responsible for maintaining a safe and secure environment for all team members, members, owners, and guests while following and enforcing all company policies and procedures and providing direction and supervision to Security Officers. The Security Supervisor will assist the Director of Security with training, motivating, coach team members and serve as a role model for the Security department.

Responsibilities Include:

• Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
• Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
• Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the Company policy and procedure.
• Provides continuous professionalism and courtesy with every guest and team member interaction.
• Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports. 
• Assigns schedules, shift posts and special assignments for Security Officers.
• Reviews incident reports for accuracy and completeness.
• Conducts shift briefs and training for Security Officers.
• Responsible for maintaining CPR/AED/First Aid certification. 
• Responsible for maintaining State of Hawaii Guard Card.
• Responsible for completing all incident and/ or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
• Identifies and assists management with trespassing problematic guests, visitors or team members.
• Maintains confidentiality of all security related matters at all times.
• Participates and assists management, as well as first responders in emergency situations.
• Conducts inspections of, and responsible for notifying management if any deficiencies are found with the Security Department’s vehicles or equipment.
• Escorts team members or vendors through secure areas.
• Conducts key and safe assists as assigned.
• Acts as a witness to cash drops.
• Secure rooms, and assist guests with room access. 
• Authorize, monitor, and document access to secured areas. 
• Maintain confidentiality of reports- documents, release information to authorized individuals
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Adheres to Company standards and maintains compliance with all policies and procedures. 
• Performs other related duties as assigned.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Active State of Hawaii Guard Card or ability to acquire one within 30 days of hire
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire
• 1 – 3 years of related experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Associate or Bachelor’s Degree
• 1+ years of supervisory experience
• 3 – 5 years of related experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities Include:

• Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
• Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
• Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the Company policy and procedure.
• Provides continuous professionalism and courtesy with every guest and team member interaction.
• Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports. 
• Assigns schedules, shift posts and special assignments for Security Officers.
• Reviews incident reports for accuracy and completeness.
• Conducts shift briefs and training for Security Officers.
• Responsible for maintaining CPR/AED/First Aid certification. 
• Responsible for maintaining State of Hawaii Guard Card.
• Responsible for completing all incident and/ or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
• Identifies and assists management with trespassing problematic guests, visitors or team members.
• Maintains confidentiality of all security related matters at all times.
• Participates and assists management, as well as first responders in emergency situations.
• Conducts inspections of, and responsible for notifying management if any deficiencies are found with the Security Department’s vehicles or equipment.
• Escorts team members or vendors through secure areas.
• Conducts key and safe assists as assigned.
• Acts as a witness to cash drops.
• Secure rooms, and assist guests with room access. 
• Authorize, monitor, and document access to secured areas. 
• Maintain confidentiality of reports- documents, release information to authorized individuals
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Adheres to Company standards and maintains compliance with all policies and procedures. 
• Performs other related duties as assigned.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Active State of Hawaii Guard Card or ability to acquire one within 30 days of hire
• Active CPR/AED/First Aid Certification (Adult, Infant, and Child) or ability to acquire one within 30-days of hire
• 1 – 3 years of related experience

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Associate or Bachelor’s Degree
• 1+ years of supervisory experience
• 3 – 5 years of related experience