Sending Support Coordinator

Summary

As part of the Sending Support Team at the Austin Stone Community Church, the Sending Support Coordinator (SSC) will be responsible for providing administrative, systems, program, and event-logistics support across the Collectives and the department’s churchwide initiatives. The SSC will report to the Sending Support Director.

Essential Responsibilities

• Provide program administration for Collective programs and events, including registration and rosters, participant communication, logistics and travel coordination, and coordination with vendors and external partners.


• Coordinate churchwide events and programs connected to the Collectives, including logistics, communications, and follow-up.


• Own data integrity for program administration, ensuring registrations, rosters, and participation records are maintained in the department’s designated database rather than a vendor’s own system.


• Support the volunteer teams by administering recruitment, recognition, and logistics touchpoints across its various lanes (e.g., hosting, storytelling).


• Coordinate story-capture logistics and publishing mechanics for churchwide content and testimonies shared through the department.


• Manage onboarding of new community members and volunteers to the department’s digital and in-person community.


• Maintain current, thorough playbooks and documentation for every area of responsibility, so that any coordinator can step into another’s work with minimal disruption.


• Maintain quality relationships with congregation teams, ministry partners, vendors, and key external parties.


• Support special projects as assigned.


• Attend all required events and activities for The Austin Stone and the Sending Support Department, including staff meetings, prayer meetings, special events, retreats, and staff development days.

Required Qualifications

• High School Diploma or equivalent, Bachelor’s degree, preferred


• 2 years of experience in an administrative support role or as a program coordinator

Competencies

In order to lead effectively at The Austin Stone, a Sending Support Coordinator must have the following competencies:

Administration - Demonstrated ability to plan, organize, and support program administration across multiple Collective programs and events. Integrate multiple perspectives and synthesize them into a cohesive plan. Strong ability to manage several programs and events simultaneously, with dependability and excellence.

Detail Oriented & Problem Solving Skills - Proven critical thinking skills. Shows attention to detail with data integrity, registration systems, and event logistics. Applies critical thinking and integration ability to department-wide efforts. Able to provide problem-solving support. Able to successfully develop new and better ways to work and promote a continuous improvement mentality.

Communication - Demonstrated capacity to inspire, instruct, and encourage through effective communication in various settings. Writes in a clear, concise, organized, and convincing manner for the intended audience. Able to communicate and work within a complex organizational structure with multiple layers of input. Practices proactive communication laterally and upwardly in the organization. Proficient use of telephone and web video conferencing. 

Collaboration - Able to collaborate across the organization and with various ministry partners, vendors, and volunteers. Exemplifies and defends the Doctrines, Convictions, Philosophies, and Strategies of The Austin Stone Community Church as outlined in our Culture documents.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling.


• Manual dexterity and coordination are required over 50% of the work period while operating equipment such as a computer keyboard, mouse, and similar machines.

Disclaimer

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Culture and Character   

Employees of The Austin Stone are expected to become Partners (our term for members) of the church, fully embracing the values, mission, and purpose of our church. Additionally, all employees of The Austin Stone are expected to understand, affirm and adhere to our Affirmation of Faith, Bylaws, Culture Map, and other documents defining the beliefs, culture, and mission of The Austin Stone Community Church.

Employees also possess the character qualifications of biblical leadership in the church. At a minimum, each employee must agree and aspire to maturity in these qualifications, invite the authority of church community and leaders as a means of growth in them, and pursue them humbly and faithfully by the power of the Holy Spirit.

Please read Attributes of Leaders as Employees at The Austin Stone for a greater description of cultural, character, and other aspects of joining our team at The Austin Stone. 

The Austin Stone Community Church is an Equal Opportunity Employer including Women, Minorities, Protected Veterans, and Individuals with Disabilities.