Senior Admin Support Assistant

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

• Assist management with coordinating and executing team tasks


• Monitor and assist team as needed to ensure tasks are completed and deadlines are met


• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security


• Log, sort and record incoming/return mail


• Inform the team of changes and new instructions as requested by management


• Present "Administrative Support Overview" to the New Employee Training Class


• Provide training to employees as directed by management


• Solicit feedback and ideas from section employees on current processes and policies


• Answer team questions regarding daily operations, policies, and procedures


• Update and maintain policy and procedure manual for the Administrative Section in the Collections Division


• Maintain various reports, phone lists, and rosters


• Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists


• Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits


• Take minutes for section meetings as requested


• Attend / conduct meetings/ discussions on behalf of management as needed


• Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis


• Retrieve and direct after-hour voice mail messages for the Collections division


• Perform other duties as assigned

• Experience in performing clerical and/or administrative duties/responsibilities
• Experience in customer service, preferably in a financial institution
• Experience in leading, guiding and mentoring others
• Ability to work independently and in a team environment
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals
• Ability to maintain confidentiality and demonstrate integrity
• Experience in de-escalating complaints and conflicts
• Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced administrative, clerical, and technical skills
• Advanced skill performing mathematical calculations and working accurately with numbers
• Advanced skill interacting with staff, management, and members diplomatically and tactfully
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced skill maintaining composure in a high production and changing environment
• Advanced active listening skills to respond to inquiries and requests
• Effective organizational, planning and time management skills
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
• Effective skill communicating with all levels within an organization
• Advanced verbal and written communication skills
• Advanced word processing, spreadsheet, and presentation software skills

Desired Qualifications

• Working knowledge of NFCU's products, services, programs, policies and procedures
• Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Experience in administrative support, financial services, member service, operations, collections, or a related processing environment
• Ability to follow established procedures and apply written instructions accurately
• Strong attention to detail and accuracy
• Effective verbal and written communication skills
• Ability to organize work, manage multiple priorities, and meet deadlines
• Ability to work independently and collaboratively in a team environment
• Demonstrated ability to work effectively in a high-volume, fast-paced production environment while maintaining quality, accuracy, and productivity standards
• Working knowledge of bankruptcy procedures, systems, and processes preferred

Additional Information

Hours:

• Monday - Friday, 9:00AM - 5:30PM

Location: 

• 5510 Heritage Oaks Drive, Pensacola, FL 32526